Refund Policy

1. FreeFlow is free

We don't charge for accounts, the Harness, the unlimited models or the $50 weekly credit, so there's nothing to refund today. We never ask for a card to sign up.

2. Weekly credit

Weekly credit is a free allowance. It has no cash value and can't be refunded, exchanged for money or moved to another account. Unused credit expires when it refills each Monday at 00:00 UTC.

3. If we add paid plans

We'll update this policy before anything is for sale. Our approach will be:

• You can ask for a full refund within 14 days of a purchase if you haven't used most of what you bought.
• Subscriptions can be cancelled at any time and stay active until the end of the paid period.
• Refunds go back to the original payment method, usually within 10 business days of approval.
• Where your local consumer law gives you more rights (for example a 14-day right to cancel in the EU or UK), those rights apply.

4. How to ask for a refund

Email support@freeflow.surf from your account's email address with the date of the purchase and what went wrong. We'll reply to confirm.